Student Information

Student Name

Samantha Santos




Internship Information

Company/Organization: Merrill Lynch

Mentor(s):Ram Ahluwalia, Joan Benham, Danielle Smiley

Topic of Internship

Wealth Management

Background Information

Merrill Lynch is internationally known as one of the leading wealth management, capital markets and advisory companies in the world. It consists of two divisions, Global Markets & Investment Banking and Global Wealth Management. The business was founded on January 6, 1914 by Charles E. Merrill who had later created the joint company with colleague, Edmund C. Lynch. On January 1, 2009 Bank of America Corporation completed its purchase of Merrill Lynch & Co., Inc. creating a premier financial services franchise with significantly enhanced wealth management, investment banking and international capabilities. ML services on a global scope serving 40 different countries with approximately $2.5 trillion in total client assets in junction with Bank of America. Merrill Lynch owns approximately half of BlackRock Inc., one of the world's largest publicly traded investment management companies, with more than $1.26 trillion in assets under management. The company focuses on its clients by representing “excellence, integrity, and ethical behavior”.

Summary of Internship

Within the comforting and welcoming environment at Merrill Lynch, I have been able to learn priceless and valuable information beyond my initial expectations. My duties ranged from creating tables of contents for immense documents to making corrections to the ML guides and website to preparing and presenting reports. Some of the projects I have produced for the Rewards Team are weekly cost per point comparisons (with the use of pivot tables), analysis of the success of redemptions through the ML program guides (sent to card members periodically) and a comparison of card benefits and attributes across the joint Bank of America and Merrill Lynch platforms. With the Rewards Team here at the World Financial Center I have had the opportunity to uncover deeper understandings and uses of the Microsoft Office software, listen (and sometimes participate) in meetings, understand concerns and workings from a business perspective, and observe interactions and relationships between co-workers. I also have had the opportunity to witness firsthand how the integration between Bank of America and Merrill Lynch works and how businesses are handling these economic times. Interning with the Rewards Team at Merrill Lynch has given me a better comprehension of a true working environment and has taught me valuable lessons, for which I will be forever thankful.

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