Student Information

Student Name

Gabrielle Abissi




Internship Information

Company/Organization: Holy Name Hospital

Mentor(s):Karen Chapman

Topic of Internship

Courtesy Desk and the Emergency Room

Background Information

Holy Name Hospital was founded in 1925 by the Sisters of Saint Joseph of Peace. Within the hospital there are centers of excellence in cancer care, cardiovascular services, interventional radiology, dialysis treatment, women’s health care, neurological services, state of the art diagnostic treatments, and health management services. Holy Name Hospital provides high quality health care which extends to treatments and recovery. It was the first hospital in New Jersey and the third in the world to use respiratory gating technology to treat lung cancer. They offer a minimally invasive alternative to lung cancer surgery called, Radiofrequency Ablation, also know as RFA. It was also the first hospital in New Jersey to perform Cardiac PET/CT stress testing, which is available only at prestigious hospitals. This hospital is also significant because they are the first to offer both, the Cardiac PET/CT stress testing and the 64-Slice CT Angiography. This hospital has received an outstanding three JD Power and Associates Distinguished Hospital Awards for Inpatient, Outpatient and Emergency Service Excellence. Each year the hospital receives 26,000 inpatients, 44,000 Emergency Department patients and 18,000 outpatient clinic and ambulatory surgery patients. There are 700 certified physicians who treat these patients and have their own specialties. Holy Name Hospital has been affiliated with the New York-Presbyterian Health System since 1997, which has brought a numerous number of services such as an upgraded nursery, increased access to clinical trials programs, and more educational opportunities for the physicians. The hospital is also affiliated with the Columbia University College of Physicians and Surgeons.

Summary of Internship

Every day I have two duties that I must complete. I spend my mornings at the Courtesy Desk and my afternoons in the Emergency Room. At the Courtesy Desk, I run multiple errands that involve taking folders to a certain department of the hospital, transporting patients to their proper destination, discharging patients with a wheelchair (because it is hospital policy), and getting various items from the storage room for the nurses’ stations. It is necessary to pay attention when the person in the room assigns each job to a designated person. The dispatcher, who is in charge of answering the phones, receives a call stating what the person at the other end of the line needs. He then calls out a person from the Courtesy Desk room to complete this job. In order to complete this job, you must know the way around the hospital, which is not extremely difficult to learn. My second duty is to help a Patient Care Technician in the afternoons. I help him with getting supplies from the storage room, helping out with EKGs, making patients comfortable by bringing food and water to them, and stocking each room in the E.R. I must pay attention and follow directions appropriately when the Patient Care Technician teaches me about the machines.

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