Yong Sung Kim
Company/Organization: Bronx Lebanon Hospital
Mentor(s):Dr. Issac Dapkins MD, Duane Granston
Topic of Internship
Managed Care/ Patient Portals
Bronx Lebanon Hospital Center has focused on providing quality health care to those in need for over 120 years. Today, Bronx Lebanon is the largest voluntary, not-for-profit health care system serving the South and Central Bronx with two major hospital divisions, a comprehensive psychiatric program, two specialized long-term care facilities, and an extensive Bronx Care Network of medical practices. Bronx-Lebanon is among the largest providers of outpatient services in New York City. The Emergency Room at Bronx-Lebanon is responding to 141,000 visits annually, which makes it one of the busiest in New York City. Bronx-Lebanon has consistently moved forward as an economic anchor and engine for positive change, with more than $300 million in capital projects infused into the Bronx economy. Ultimately speaking, Bronx-Lebanonís service tradition based on a firm dedication to what matters most, the high quality, comprehensive, accessible, and compassionate care has led it to become a successful care provider today.
Summary of Internship
I have volunteered at Bronx-Lebanon Hospital for about 6 months and it was very different from what I expected out of a hospital. Rather than observing doctors like most volunteers, I was able to experience the internal mechanics of a hospital through my time at Bronx-Lebanon. My main focus of learning was on the meaningful use of patient portals. A patient portal allows patients to access their electronic health record online and provides them with numerous resources and useful information. It also serves as an aid for the hospital staffs by managing outside the hospital activities so that physicians can focus more on in-hospital activities. My job was to go around the outpatient clinics and use a tablet PC to help patients sign up for Bronx Lebanonís patient portal called myBronxCare. I helped my mentor conduct research and develop a survey that can be used to gauge patientsí needs and interests and help Bronx Lebanon optimize its use. Overall, the most important lesson taken was that it is not only doctors who take part in creating successful care at a hospital. It takes a whole unison of all the hospital staffs in order to provide excellent care for patients, which makes running a hospital correctly such a difficult task.
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