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Company/Organization: Mount Sinai Beth Israel
Mentor(s):Ms. Nicole Jenkins
Topic of Internship
The Mount Sinai Hospital was first established on January 15, 1852 by nine men representing a variety of Jewish charities. They envisioned free medical care for indigent Jews in New York City, and together brought that vision to fruition with the establishment of the 45-bed Jews' Hospital in New York in what was then a rural neighborhood on West 28th Street between Seventh and Eighth Avenues. During the Civil War, the hospital expanded to care for Union soldiers, culminating in an enlargement of its mission and the abandonment of its sectarian chapter in 1866. Since then, the hospital has been diligent in keeping up with the rapidity with which the world has developed. In the 20th century, as advances in research, diagnosis, and patient care occurred, more people sought treatment at hospitals, and Mount Sinaiís leaders realized it was time, once again, to move and expand. This led to a branching out of the hospitalís network, resulting in units all across New York City, including Union Square, Fifth Avenue, and Queens. Today, Mount Sinai Hospital is dedicated to providing patients of any background with quality care and assistance. It aspires to continue to grow and go beyond expectations to be the highest quality hospital available in New York. Since its inception, Mount Sinaiís mission has been to provide the best patient care as efficiently and diversely as possible, using the most advanced technology available.
Summary of Internship
As an intern for the Mount Sinai Hospital every Thursday, I am given the opportunity to make a positive impact on the quality of a patientís experience at the hospital. I came up with possible experiments to conduct in order to evaluate patient satisfaction, and developed presentations with possible solutions to the most prevalent issues in the hospital settings. These experiences with dealing with patient care all helped me realize the intricacies behind the typical hospital visit, and allowed me to use my sociology skills to determine why hospitals tend to fall for the same problems, as well as some possible solutions to those problems. As an intern I also sort folders for scanning and faxing, making sure that all documents are accounted for and never misplaced. I also am in charge of making phone-calls in order to confirm appointments and remind first-time patients to bring a set list of required documents and identifications. Through all of my tasks, I developed a new appreciation for the meticulousness that characterizes a hospital setting, and with each week became more aware of the need for everything to run as smoothly as possible. I learned just how much documenting is involved in the healthcare business, seeing how doctors and nurses keep their files from even four decades ago. For everything to go well in the office and to allow the patient to have an optimal experience, the whole department must run efficiently from bottom to top, from the interns like me to the doctors up top.
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