Company/Organization: Clinton Inn Hotel and Event Center
Mentor(s):Ms. Rose Jones
Topic of Internship
Human Resources/ Hospitality Management and Admini
The Clinton Inn Hotel & Event Center, located in Tenafly, New Jersey, was built in the late 1800s with eight rooms and a restaurant. In 1948, Thomas Chagaris and his three sons purchased the hotel and upgraded it to a larger and more modern facility. The Clinton Inn grew into a local gathering spot for residents, travelers, and celebrities. After their father's death in 1954, the Chagaris brothers ran the hotel until they sold it to Concord Hospitality in 1997. In July of 2015, Concord sold the 120-room hotel to Oak Springs Holdings, LLC for $10.9 million, according to state records. The Clinton Inn is a 3-star hotel that provides comfortable accommodations, delightful cuisine, and sensational events. Hotel guests can take advantage of business services, exercise in the on-site Fitness Center, and receive recommendations on things to do in the area from the knowledgeable and friendly staff. They offer convenient amenities such as wake up calls, on-site washer/dryer for guest use, free Wi-Fi, an on-site restaurant and bar, and over 12,000 square feet of flexible meeting and banquet space. The catering staff and executive chef work to lavish weddings with thoughtful amenities including floral center pieces, white-gloved tuxedo attendants, a selection of table linens, place cards, and a complimentary overnight wedding suite with breakfast the next morning in Palmer's Crossing Restaurant (the hotel's restaurant). The goal of the Clinton Inn Hotel is to provide the best guest service in order to make the guests' stay as enjoyable as possible.
Summary of Internship
As an intern at the Clinton Inn Hotel, I have been able to see what goes on behind the scenes of not only this hotel, but hotels in general. During my eight months here, I have mainly stayed in the Human Resources and accounting departments. I learned how to input the information of guests, companies, and vendors who have stayed and/or done business with the hotel into a computer using a specific website. The purpose of logging this information into the computer is so that the hotel can keep track of purchases and ensure that the proper payments are being made. Throughout my time at the hotel, I have had to make copies of ST-5 forms, file papers, re-organize papers, make calls to companies, fold sheets, laundry bags and pillow cases, input information into a computer system, type up guest information at the front desk, and set up for the tri-monthly hotel rally.
Dealing with papers sounds like a simple task, however it plays a very important role in keeping the hotel's information in order. Auditors (bookkeepers/inspectors) can pop up at anytime requesting specific files from the hotel. Knowing this, papers must be up to date and filed appropriately at all times. One very enjoyable moment was the hotel rally. Every three months, the hotel has a rally in one of the banquet halls where all of the employees gather and the manager of each department explains what their department has been doing and what they can do to improve it. They name all new associates, as well as employees who are doing exceptionally well. Overall, it is because of this internship that I now have a better understanding of and appreciation for the true backbone of hotels and other hospitality businesses.
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